Laying the Foundations for next-generation IT operations
Global Fashion & Retail
Challange
The client operated a fragmented vendor model with multiple third-party partners delivering application support, maintenance, and development services across regions. This created increased costs, inconsistent service levels, complex governance, and limited flexibility. The client sought to consolidate into a single strategic partner model to reduce costs, improve accountability, and evolve toward a value-added DevOps operating model that could support strategic initiatives.
What we did
Axsys partnered with the client to run a global Request For Proposal (RFP) and strategic vendor consolidation program. We assessed the current state of application support, identified inefficiencies in the multi-vendor model, and defined the future-state DevOps-based operating model. Axsys identified potential outsource providers and designed and executed the end-to end RFP process - from requirements capture and vendor evaluation, to commercial structuring, negotiation, and executive alignment.
Outcomes
25% reduction in operating costs
Simplified vendor model. Strengthened accountability.
Value creation engagement model